Terms of service

Effective Date: 11/9/2025

1. Deposit & Final Payment

• A 50% deposit is required at the time of booking to secure your event date.

• This deposit is non-refundable but transferable to another available date within 12 months, subject to availability.

• The remaining balance is due one (1) week prior to your event date.

2. Cancellations & Rescheduling

Cancellation more than 48 hours before the event:

• The 50% deposit is non-refundable as it secures your date and cover initial costs.

• However, you may transfer this deposit to another available date within 12 months at no extra cost.

• Any payment made beyond the 50% deposit (such as full payment in advance) will be fully refunded if you cancel with sufficient

notice.

Cancellation less than 48 hours before the event:

• No refunds or rescheduling options are available for cancellations made less than 48 hours before the event.

• By this point, preparations including supplies, staffing, and scheduling have already been committed.

Cancellation due to bad weather:

• If your event is canceled due to severe weather and no alternative plan (Plan B) can be arranged, a credit will be issued to use within 12

months.

• This credit will cover your deposit and any payments made.

Emergencies:

• We understand emergencies happen. Please contact us as soon as possible if this occurs.

• Rescheduling will be assessed on a case-by-case basis.

3. Additional Important Information

• For insurance purposes, the booking client must sign a waiver before services commence and agree to the terms and conditions.

• The Glamp Edit reserves the right to refuse setup in severe weather conditions that pose safety risks or threaten damage to equipment. In these cases, the 50% deposit will be transferred to another date and remaining balance refunded if paid.

• For setups on private property:

- Ensure the area is clean and dry, including removal of animal droppings.

- Freshly cut lawns must have clippings removed before arrival to avoid damage.

• Alcohol is not supplied by us; BYO is allowed.

• Please notify us of any location changes at least 24 hours before your event.

• Our main service area is around the Jervis Bay and surrounding area; we can travel outside of this radius; additional travel fees apply.

• Please dispose of rubbish responsibly to help us pack up smoothly.

• Any breakages or damages to equipment will be charged at replacement or repair cost.

• Our bell tents are large and require ample space. Please ensure your property can accommodate them to avoid day-of issues.

• Clear access must be provided for setup on private properties. Furniture or household items may need to be temporarily relocated.

• Clients must inform us of any allergies or food intolerances at least 48 hours prior to grazing platter or table orders.

4. Notes for Clients

• The deposit protects your booking and allows us to begin preparations.

• Transferring your deposit means you don’t lose your payment if you need to change your date.

• Last-minute cancellations mean we’ve already invested time and money, so refunds aren’t possible.

• Weather cancellations are handled fairly, with credits issued to give you peace of mind.